Shipping Policy
SHIPPING POLICY
At zyvoriia, we are committed to providing clear and transparent information regarding order processing, shipping methods, delivery estimates, tracking, and order fulfillment.
This Shipping Policy explains how your order is prepared, shipped, tracked, and delivered, as well as what steps to take if you experience a shipping-related issue.
Please review this policy carefully before completing your purchase.
ORDER PROCESSING TIME
After your order has been successfully placed and payment has been confirmed, our team will begin preparing your order.
Orders are generally processed within:
5 business days
Business days exclude Saturdays, Sundays, and public holidays.
Orders placed during weekends or public holidays will normally begin processing on the next available business day.
Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.
ESTIMATED DELIVERY TIME
After dispatch, estimated delivery time is:
10–20 business days
The delivery timeframe begins after the order has been shipped and does not include the processing period.
Actual delivery times may vary depending on factors including:
- Shipping method selected;
- Delivery destination;
- Carrier availability;
- Customs processing or inspections;
- Weather conditions;
- Public holidays;
- Seasonal shipping volume;
- Local delivery delays;
- Transportation disruptions.
Delivery estimates are provided for reference only and are not guaranteed.
U.S. SHIPPING OPTIONS
zyvoriia currently provides shipping to eligible addresses within the United States.
Available shipping methods and applicable charges will be displayed during checkout before payment is completed.
Standard U.S. Shipping — $3.99 USD
Orders with a subtotal below:
$39.00 USD
will be charged:
$3.99 USD
for standard shipping.
Free Standard Shipping
Orders with a subtotal of:
$39.00 USD or more
qualify for:
Free Standard Shipping
No standard shipping fee will be charged for eligible orders.
Fast U.S. Shipping — $6.99 USD
Where available, customers may select:
Fast U.S. Shipping — $6.99 USD
This option may be selected regardless of whether an order qualifies for free standard shipping.
The final shipping options and applicable charges will always be shown during checkout.
180-DAY RETURN WINDOW
Eligible orders delivered within the United States may be returned within:
180 calendar days from the date of delivery
Returns are subject to the conditions and requirements described in our Return & Refund Policy.
The 180-day period refers only to the available return window and does not mean every return includes free return shipping.
Return shipping responsibility depends on the reason for the return.
Please review our Return & Refund Policy for complete details regarding return eligibility, procedures, shipping responsibilities, and refund processing.
SHIPPING DESTINATIONS
Currently, zyvoriia ships to eligible delivery addresses within the United States.
Some remote locations, restricted areas, or addresses that cannot be serviced by available logistics providers may not qualify for delivery.
If we are unable to complete delivery to the provided address, our customer support team may contact you regarding available solutions, including:
- Updating delivery information;
- Providing alternative shipping arrangements;
- Adjusting the order;
- Cancelling the affected order where applicable.
For shipping-related questions, please contact:
ORDER TRACKING
Once your order has been shipped, tracking information will be provided through the shipping confirmation email.
You may track your shipment through the carrier's tracking system or an applicable shipment tracking service.
Please allow reasonable time after shipment confirmation for tracking updates to appear.
If tracking information has not updated for an extended period, please contact:
Please include:
- Order number;
- Tracking number (if available);
- Relevant delivery details.
SHIPPING ADDRESS CHANGES
If you need to update your shipping address, please contact us as soon as possible after placing your order.
Address changes can generally only be processed before your order enters fulfillment or has been dispatched.
Once an order has been shipped, we may no longer be able to modify the delivery address.
To request an address change, please provide:
- Order number;
- Original shipping address;
- Updated shipping address.
We will make reasonable efforts to assist, but address changes cannot be guaranteed after fulfillment begins.
SHIPPING AND BILLING INFORMATION
Your shipping address may be different from your billing address.
Please carefully review all delivery information before completing checkout.
Customers are responsible for ensuring that shipping details are accurate and complete.
Incorrect or incomplete information may result in delivery delays or unsuccessful delivery attempts.
ORDER FULFILLMENT
Orders are processed and shipped during normal business days.
Depending on product availability, inventory location, fulfillment arrangements, and delivery destination, orders may be fulfilled through different facilities or logistics partners.
As a result, orders containing multiple products may occasionally:
- Arrive in separate packages;
- Be delivered on different dates;
- Receive separate tracking numbers.
Where available, tracking information will be provided for each shipment.
SHIPPING ORIGIN
Orders may be fulfilled from our own facilities or trusted partner facilities depending on:
- Product availability;
- Inventory location;
- Delivery destination.
The fulfillment location may differ from our registered business address.
The fulfillment origin does not affect the shipping charges or delivery terms displayed during checkout.
DELAYED OR MISSING PACKAGES
If your order has not arrived within the estimated delivery period, please first check your tracking information.
If your package appears delayed, missing, or tracking information has not updated for an extended period, please contact:
Please provide:
- Order number;
- Tracking information;
- Delivery details.
Our customer support team will review the available information and assist with the next steps.
MULTIPLE SHIPMENTS
Some orders may be shipped in multiple packages.
If this occurs:
- Packages may arrive separately;
- Each shipment may have its own tracking number;
- Receiving one package does not necessarily mean that the entire order has been delivered.
SHIPPING CHARGES AT CHECKOUT
The final shipping method and shipping cost will be displayed before completing payment.
Current U.S. shipping options:
Standard U.S. Shipping — $3.99 USD
Free Standard Shipping — Orders of $39.00 USD or more
Fast U.S. Shipping — $6.99 USD
Any applicable shipping promotions will be reflected during checkout.
CONTACT INFORMATION
For questions regarding shipping, order processing, tracking, delivery delays, or other shipping-related matters, please contact us.
Brand: zyvoriia
Legal Company Name:
Qingdao Panghu Innovation Technology Co., Ltd.
Business Address:
Room QDCF5N15
No. 147 Liaoning Road
Liaoning Road Subdistrict
Shibei District, Qingdao, Shandong
China
Customer Support Email:
service@zyvoriia.com
Business Phone:
+86 532-68611233
Customer Service Hours:
9:00 AM – 6:00 PM, China Standard Time (UTC+8)
zyvoriia is owned and operated by Qingdao Panghu Innovation Technology Co., Ltd.