Return Policy
RETURN & REFUND POLICY
At zyvoriia, we aim to provide a simple, clear, and transparent process for handling returns, refunds, cancellations, and product-related concerns.
This Return & Refund Policy explains our return eligibility requirements, return procedures, refund process, cancellation conditions, and responsibilities regarding return shipping costs.
Please carefully review this policy before submitting any return or refund request.
180-DAY RETURN PERIOD
Eligible purchases may be returned within:
180 calendar days from the date of delivery
subject to the requirements and conditions described in this policy.
To qualify for a standard return, the product should generally:
- Be requested and returned within the applicable 180-day return period;
- Remain unused and in the same or substantially similar condition as received;
- Include original packaging where applicable;
- Include valid proof of purchase, such as an order number or confirmation email;
- Meet any additional return requirements stated on the relevant product page.
Products that do not satisfy these requirements may not be eligible for return unless otherwise required by applicable consumer protection laws.
Please note that the 180-day return period does not mean all returns include free return shipping.
Return shipping responsibility depends on the reason for the return.
HOW TO REQUEST A RETURN
Before sending any product back, please contact our customer support team:
Customer Support Email:
service@zyvoriia.com
Business Phone:
+86 532-68611233
When requesting a return, please provide:
- Your order number;
- Product details of the item you wish to return;
- Reason for the return request;
- Photos or videos when applicable, especially for damaged, defective, incorrect, or significantly different products.
Our customer support team will review your request and provide return instructions if your request is approved.
Please do not ship any products back before receiving return authorization from us.
RETURN ADDRESS
Please do not send returned products to our registered business address or directly to any manufacturer unless specifically instructed by our customer support team.
After your return request has been approved, we will provide the appropriate return address and detailed instructions.
Products returned without authorization or sent to an incorrect address may experience delays or may not be successfully processed.
RETURN SHIPPING COSTS
Return shipping responsibility depends on the reason for the return.
Customer Preference Returns
If you return an item because:
- You changed your mind;
- You ordered the wrong product;
- You no longer need the item;
- You selected an incorrect quantity or variation;
- The return is unrelated to a product defect or fulfillment issue;
you will generally be responsible for the applicable return shipping costs.
Damaged, Defective, Incorrect, or Different Products
If a product arrives:
- Damaged;
- Defective;
- Incorrect;
- Missing essential parts;
- Significantly different from the product description;
zyvoriia will provide an appropriate solution, including replacement, refund, or return assistance without additional costs caused by our error.
If the issue resulted from our mistake, you will not be responsible for related return shipping expenses.
We do not charge restocking fees for eligible returns.
DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS
If there is an issue with your order, please contact us as soon as possible:
Please include:
- Order number;
- Description of the issue;
- Photos or videos showing the problem;
- Packaging photos if the item arrived damaged.
After reviewing your request, we may provide an appropriate resolution, including:
- Replacement;
- Refund;
- Authorized return;
- Another suitable customer service solution.
REFUND PROCESSING
After an approved return has been received and inspected, we will notify you regarding the refund status.
If approved, the refund will be issued to the:
original payment method within 5–10 business days after the returned product has been received and inspected.
The actual time required for funds to appear may vary depending on:
- Your bank;
- Card issuer;
- Payment provider.
REFUNDS NOT RECEIVED
If your refund has been confirmed but you have not received it yet, please:
- Check your payment account again;
- Contact your card issuer or payment provider;
- Contact your bank regarding possible processing delays.
If you still cannot locate your refund, please contact:
Please provide your order number for further assistance.
ORDER CANCELLATIONS
Cancellation requests may be accepted before an order enters fulfillment or has been shipped.
To request cancellation, please contact us as soon as possible:
Please include your order number.
If your cancellation request is approved before shipment, any eligible payment amount will be refunded to the original payment method.
Once an order has been dispatched, cancellation is no longer available.
Customers may request a return after delivery according to this policy.
RETURNS THAT MAY NOT BE ACCEPTED
A return request may be rejected if:
- The request is submitted after the 180-day return period;
- The product has been modified, damaged, or misused after delivery;
- The product does not meet the return requirements;
- Purchase information cannot be verified;
- The product was returned without authorization;
- The return was sent to an incorrect location.
Nothing in this policy limits any consumer rights that cannot legally be excluded.
REFUND METHOD
Approved refunds will generally be issued to the original payment method used for the purchase.
Refunds will not normally be transferred to another:
- Credit card;
- Bank account;
- Digital wallet;
- Payment account;
unless required by applicable law or otherwise agreed.
EXCHANGES AND REPLACEMENTS
Depending on the situation, zyvoriia may offer a replacement instead of a refund for products that arrive damaged, defective, incorrect, or materially different from their description.
Replacement decisions may depend on:
- Product availability;
- Nature of the issue;
- Information provided;
- Other relevant circumstances.
Please contact our customer support team before returning any product.
Email:
service@zyvoriia.com
RETURN AUTHORIZATION
All returns must receive approval from our customer support team before shipment.
After approval, we will provide:
- Return instructions;
- Applicable return address;
- Additional information required to complete the return.
Please keep your return receipt and tracking information until the return process has been completed.
CONTACT INFORMATION
For questions regarding returns, refunds, cancellations, damaged products, defective items, or other after-sales matters, please contact us.
Brand: zyvoriia
Legal Company Name:
Qingdao Panghu Innovation Technology Co., Ltd.
Business Address:
Room QDCF5N15
No. 147 Liaoning Road
Liaoning Road Subdistrict
Shibei District, Qingdao, Shandong
China
Customer Support Email:
service@zyvoriia.com
Business Phone:
+86 532-68611233
Customer Service Hours:
9:00 AM – 6:00 PM, China Standard Time (UTC+8)
zyvoriia is owned and operated by Qingdao Panghu Innovation Technology Co., Ltd.